Frequently Asked Questions
Everything you need to know about your Diaper Genie experience.
What shipping methods do you offer?
We provide standard ground shipping (3-5 business days) and expedited shipping (1-2 business days) on all orders within the continental United States.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund.
Are Diaper Genie refills compatible with all models?
Our standard refills are designed to be compatible with Diaper Genie Complete, Expressions, and Elite pails. Please check the product description for specific compatibility details.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our delivery options to more countries in the near future.